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CRM Champion

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Support that carries on after go-live

A CRM isn’t a one-off project. As your business evolves, processes change, new requirements emerge and teams discover new ways to use the system. That’s why our involvement doesn’t end at implementation.

We continue to support your Zoho environment after go-live, helping you maintain data quality, refine processes and ensure the system continues to support your business as it grows. Because we designed and implemented the CRM, you’ll be working with people who already understand your setup.

Ongoing support and retainers

Client Success is our ongoing CRM support service.

It is sold on a monthly retainer, starting at 14 hours a month. It is open to existing CRM Champion clients and to any organisation already using Zoho products.

It provides access to Zoho specialists who can help with system administration, user support, process improvements, reporting requests and day-to-day CRM management. Whether you need regular assistance or occasional expert input, we help ensure your CRM remains organised, reliable and aligned with the way your business works.

Ongoing support also makes it easier to adapt your system over time, helping you take advantage of new opportunities without needing to start from scratch.

Already a client?

Need help with your CRM? Log a support request using the form below and a member of our team will respond as soon as possible.

For urgent enquiries, call 020 3551 1498.

Is ongoing support right for you?

Every business is different. Some organisations prefer ongoing support and optimisation, while others have an experienced internal administrator who manages the system day to day.

We’ll always recommend the level of support that fits your needs. For businesses with evolving processes, growing teams or limited in-house CRM resource, ongoing support can provide valuable continuity and expert guidance. For organisations with established internal ownership and a stable setup, a lighter-touch approach may be all that’s required.

Client Success is offered to every client and is optional. We quote it case by case, against the level of support you actually need.

We are an authorised Zoho Partner. If you like what we have done with Zoho for your business, you can leave us a review.
Next step

Want us to keep your CRM in good order?

Ask about Client Success. We will look at how you are set up and recommend the support that fits.

Ask about a Client Success retainer